‘We’ & ‘us’ refers to Zoo 4 You (the service provider).
‘You’ & ’your’ refers to the client.
Client & Service Provider Terms of Engagement
Your booking is only guaranteed when you have paid a minimum 20% non-refundable deposit and we have received a booking form from you. We require you to check through the details upon our conformation email to ensure all details are correct. We both then have the same details and the engagement is accepted without reservation.
We urge you to notify us upon booking as to holidays you may have planned which may prevent you from confirming within the agreed time.
All changes, (such as time & address changes) to bookings must be made in writing. Changes to bookings should only be acknowledged as changed one you have received a written confirmation of said changes from us.
i. A minimum 20% non-refundable deposit must be made to guarantee your booking. This can be paid via: card payment via telephone, bank transfer or cheque (if the event is more than 10 working days away).
ii. Payment of the contract balance is due on the day of the event. This can be paid via cash or card (if agreed beforehand in writing. If you wish to pay the balance by card please inform us at least 3 days before the event.
iii. Business clients must pay a deposit on receipt of invoice, with the balance being paid in full on the day of event. Any payments made after 14 days of invoicing may incur an administration fee and interest.
3. Cancelling / Rearranging
You are required to give reasonable notice should you wish to cancel the booking. We reserve the right to charge up to 100% of the value of the engagement should the engagement be cancelled within 14 days prior to the event date. This ‘charge’ will not be enforced where we are able to ‘fill’ the window with an alternative engagement, and in certain exceptional circumstances we may at our absolute discretion elect to waive the charge if we feel it is appropriate to do so.
Any booking made within 30 days of the engagement maybe cancelled within the first 72 hours following your confirmation of the engagement (however deposits will not be refunded), otherwise the same conditions apply.
No cancellation shall be effective unless we have received confirmation in writing. Should you wish to cancel a booking you should notify us by email. We undertake to confirm receipt of any such notice by return. It is your responsibility to satisfy yourself that we have received any such notification. If you do not receive our confirmation, you should email us again, and telephone us to ensure that the cancellation is confirmed.
Rearranging of times and/or dates may incur a fee or loss of original deposit.
4. Withdrawal of Animals
We reserve the right to withdraw any or all of the animals that are due to appear at the engagement when.
i. Illness or death of an animal prevents us from showing the animal at your event.
ii. In circumstances where we feel the animals health or safety might be compromised.
Iii In circumstances where we feel an audience or individual members of the audience’s health and safety might be compromised.
You, the Client are expected to provide parking for one standard sized motor vehicle as close to the venue as is realistic. Where parking restrictions are in force, you, the Client, are obliged to advise of parking bays and the maximum time allowed for parking within these bays. Where the length of the performance time exceeds the maximum length of time allowed to park, the performance may be cut short. This performance time also includes a 15-minute set up time before the commencement of the event and a 15-minute clearing at the conclusion of the event.
Where cost is incurred to park, particularly where such costs are higher than was envisaged when your booking was made, this may be added to the overall cost of the event.
Where fines are incurred through exceeding parking restrictions through reasons beyond our control, this will be added to the cost of the event also.
6. Hand Washing
You, the Client, are expected to provide adequate facilities for hand washing. This may include wet wipes or a bucket of warm soapy water or sink. It is your responsibility to ensure every member of the audience washes their hands at the interval and/or the conclusion of our presentation.
We allow ample time for traffic and we aim to be with you at least 20 minutes prior to the start time of your event. However, in the unlikely event that we are late due to traffic etc we will do our best to start as promptly as possible or arrange another time or date that is appropriate with no extra charge.
In the event of extenuating circumstances should we be unable to attend a booked event, you would be contacted with an explanation of why this may be and you would be able to re-arrange for an alternative date.
8. Prices & Packages
Our prices and packages are subject to change. Any bookings made prior to change will not be affected and will remain at the same agreed price.
8. Acceptance of the Terms and Conditions
You, the Client, agree to all the above terms and conditions in full when you confirm the booking (see section 1 for confirming the booking). Any objections to any of these terms and conditions must be made prior to confirming the booking. Where a compromise cannot be reached to any objection, we reserve the right to cancel the engagement without any redress being incurred.
Reproduction of Website and/or Content
The reproduction of any or all of this website is strictly forbidden without written consent. All text, image and video footage is the property of Zoo 4 You.
©Copyright Zoo 4 You 2012 – All rights reserved.